RASA training Courses
Waitron Training
The Restaurant Association of South Africa provides a short skills course ensuring that the staff is issued with certificates and name badges i.e. and our main focus is the 12 Key elements of service mainly.  
30 sec approach.
Table approach.
Taking the drinks order.
Taking the entire order.
Ensure prompt delivery.
Ensure order accuracy & be alert to their needs.
3 min check back after delivery of an order.
Maintain table appearance.
Suggestive selling of desserts, liqueurs and special coffees.
Present the bill.
Give change within one minute.
Farewell.

Sequence and Timing of Service Quiz
1. At what four points is timing the most critical in table service?
2. Guests should be acknowledged within _____________ of their arrival and seated within  _____________
3. Someone from the service team should greet guests within
__________  of the time they’re seated
4. What is the first order that should be taken by the server?
5. If guests have only ordered entrées, approximately how long should they wait before the order is delivered?
6. What might you say instead of asking, "Is everything OK?"
7. A guest should never sit for more than _____ minutes without food in front of him
8. If you don’t know who the host of a group is, where should you leave the check?

Waitron training
• Provide excellent customer service.
• Maintain health, hygiene and professional appearance.
• Maintain a safe and secure working environment.
• Prepare for table service
• Provide a table service
• Provide a table drink service
• Serve bottled wines
• Operate a payment point and process payments
• Prepare and clear areas for drinks service
• Provide a drinks service for a licensed premises.
• Prepare and serve cocktails
• Front of House service
• Telephone Skills
• Food Product knowledge
• Beverage product knowledge
• Wine knowledge
• Maintaining effective working relationships

Contact: RASA Offices
Tel:         011 705 2054/ 2251
Training Development Manager
info@restaurant.org.za