A NEW APPROACH TO TELEPHONE SELLING!

Telephone Selling has become so clichéd. Learn about revolutionary new techniques in telephone marketing!
IMPROVE salespeople by exposing them to new skills and performance improvement techniques. We ensure that they understand what makes people buy!
This Workshop has not only been designed to develop good selling skills and attitude, but to give each participant that extra edge when competing in today's competitive market

Duration: 1 Day
Workshops Available: 16 July 2008 - Isisango Convention Centre, Midrand
Time: 08h30  for 09h00 - 16h30
Cost: R1650.00 per person Excl VAT.

Fee Includes: Full day training, Detailed tele-sales manual, Individual delegate feedback, Certificate (Assignments given to learner -set in accordance with Unit Standard criteria), Lunch with Light Refreshments, Teas, Coffees and Snacks.
The number of delegates attending each course is limited in order to ensure quality instruction and individual participation.

WORKSHOP OUTCOMES

• Introduction and Objectives
• Improved Communication Skills within a Telesales Context
• What Prospects Think about Prospectors
• Defining the Telephone as a Sales Medium - Leveraging your Company Strengths
• Understanding Customer Behaviour on the Telephone
• Enhanced Voice Techniques
• How to Build Powerful Opening Statements
• The Importance of Pre-Planning your Calls
• Strategies for winning the war against voice mail
• Sales Etiquette
• How to listen more effectively over the telephone
• How to develop an effective 'questioning guide' to qualify clients and identify needs
• Hitting Sales Targets - Why and the Power of How!
• Understanding why Customers don't Buy
• The Importance of Problem Selling
• Defining Unique Selling Points
• How to streamline Vague Selling Benefits
• Add On Selling Techniques: how to competently cross sell, up sell, close inquiries, gather referrals and more
• Managing and overcoming objections
• Follow Up Calls; When to Call and What to Say