August /September 2010

Dear RASA Members

On behalf of the Restaurant Association of South Africa (RASA) and our CEO Wendy Alberts, we would like to extend our heart felt thanks for attending the breakfast meeting on the 24th of August 2010.Your participation was  greatly appreciated. We hope that you will continue to support us as we endeavor to have phenomenal growth and well informed businesses.

We will also continue hosting different functions so that you may get the opportunity to network with various stakeholders for your sustainability.

 We truly hope that you enjoyed the breakfast and that you were  well informed.

 We hope that you will join us again on the 26th of October 2010 for our annual Golf Day.detailed information below .

 Do not hesitate to give us any feedback on how RASA can continue to assist you or how we can improve our service delivery.

 Please visit our website which records all the spectacular experience patrons encountered at your establishments.

Furthermore we would like to take this opportunity to extend our most sincere appreciation for all the support that you give the association and for the renewal of all your memberships  

We trust that the remaining half of 2010 will result in even greater success developments and investments for the industry as a whole.

Happy Eating Always!

 The RASA team 

DID YOU KNOW :yOU can invite  us ON FACEBOOK you can use the HOT or NOT logo on your menu’s

RASA COMMUNICATION

RASA TIPS FOR BUSINESS



DID YOU KNOW …IF YOU Send us a request A RASA representative will come visit your restaurant

PROJECTS ON THE GO

        

DO YOU NEED RASA TO HELP YOU WITH:

RASA SURVEY

Please kindly Participate

Best Operating Practice Survey

RASA INITIATIVES

MY TABLE

My Table is South Africa's first and only leading restaurant discounted loyalty card which is site-endorsed and in partnership with the Restaurant Association of South Africa (RASA). With over 1400 restaurants to choose from and regular updated instant discount offers, My Table is your ultimate gourmet guide to restaurants and fast food outlets, with instant discounts and "buy one, get one free" offerings.

My Table does not limit you to one choice of restaurant; now you can enjoy instant discount offerings at a variety of restaurants, allowing you to frequent your favourite restaurants more often!

You can now find all your favourite restaurant's instant discount offerings on-line (once you have registered). Eat and drink at participating restaurants and enjoy instant discounts of up to 10% to complimentary coffees, wines, starters, desserts and so much more on presentation of your My Table card.

The My Table card costs R99-00 annually and may be used an unlimited number of times until the card expires.

For more info log into http://www.mytable.co.za/

MEAL FOR 2

Visit http://www.mytable.co.za/ to see participating restaurants

INDUSTRY INFORMATION

"National Food Safety Education Month Kicks Off With Training Tools And Posters September 8, 2010"
....Read more

JUST RESTAURANTS 

For booking forms kindly log into
http://www.restaurant.org.za/pdf/just_restaurants_newsletter.pdf

FORTHCOMING EVENTS

RASA POLICIES ACCREDICATION

RASA NEW SUPPLIERS WITH FABULOUS DISCOUNTS!

Token Retail ( Promoting the Meal for 2 Project) MEAL FOR 2

 PSPC – Polystyrene Packaging  Council

Frylow Africa – Distribution Africa

Ice Machine Rentals

I

Lite Optec NEW WET WIPES – A MUST SEE

RASA FRANCHISOR FEEDBACK

Join our Franchise  Table for our Monthly Meetings

Sequence and Timing of Service Quiz
1. At what four points is timing the most critical in table service?
2. Guests should be acknowledged within _____________ of
their arrival and seated within  _____________
3. Someone from the service team should greet guests within
__________  of the time they’re seated
4. What is the first order that should be taken by the server?
5. If guests have only ordered entrées, approximately how
long should they wait before the order is delivered?
6. What might you say instead of asking, "Is everything OK?"
7. A guest should never sit for more than _____ minutes
without food in front of him
8. If you don’t know who the host of a group is, where
should you leave the check?

Waitron training
• Provide excellent customer service.
• Maintain health, hygiene and professional appearance.
• Maintain a safe and secure working environment.
• Prepare for table service
• Provide a table service
• Provide a table drink service
• Serve bottled wines
• Operate a payment point and process payments
• Prepare and clear areas for drinks service
• Provide a drinks service for a licensed premises.
• Prepare and serve cocktails
• Front of House service
• Telephone Skills
• Food Product knowledge
• Beverage product knowledge
• Wine knowledge
• Maintaining effective working relationships

My Food Safety plan encourages your back of the  house staff

• To understand the basics of Food Hygiene ,
• The importance of  hygiene in a restaurant and the
  cause of food borne illness
• Basics temperatures to keep our  food safe ,to prevent
  bacteria from growing (micro organisms )
• Types of micro organism that cause food borne illness
  in a restaurant and how they are transmitted
• Basic cooking temperatures and reheating
  temperatures
• Type of hazards  that cause  foodborne illness
• Potentially Hazardous Foods
• Written Test