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RASA TRAINING ACADEMY’S VOICE
Our specialty is empowering your wait staff to provide the best
possible customer service,making the face of your restaurant shine.
I'll work with your wait staff to increase check averages, tips,
profit and customer retention through an attitude of personal
accountability.A guest's impression of your restaurant is entirely in the Hands of your wait staff.
Your guests expect outstanding customer service, The waiters that I train will achieve confidence, great opportunity to be exposed to our friends of the Association, Exposure to more advanced courses Website listing
My mission and vision is to be one team with all the staff in the
industry as our target is to provide excellent service, honesty,
discipline, enthusiasm and passion for the industry We have a website Restaurant employee database and
I encourage all my staff friends to join in
Training programmes will also nominate the best waiters,
as we recently celebrated the Silver Star Waitron of the year
awards on the 17th of November 2009
Our goals for 2010 for the academy
Provide and improve our training facilitators
Provide training videos for our restaurants
Provide short skills for the industry ( upgraded modules)
Expand more the Bar Academy ,Wine academy ,Cook
(Chefs Academy),and the Waitron Academy
Some few guideline questions that you can play around
with your waiters at your operations.
Sequence and Timing of Service Quiz
1. At what four points is timing the most critical in table service?
2. Guests should be acknowledged within _____________ of
their arrival and seated within _____________
3. Someone from the service team should greet guests within
__________ of the time they’re seated
4. What is the first order that should be taken by the server?
5. If guests have only ordered entrées, approximately how
long should they wait before the order is delivered?
6. What might you say instead of asking, "Is everything OK?"
7. A guest should never sit for more than _____ minutes
without food in front of him
8. If you don’t know who the host of a group is, where
should you leave the check?
Waitron training
• Provide excellent customer service.
• Maintain health, hygiene and professional appearance.
• Maintain a safe and secure working environment.
• Prepare for table service
• Provide a table service
• Provide a table drink service
• Serve bottled wines
• Operate a payment point and process payments
• Prepare and clear areas for drinks service
• Provide a drinks service for a licensed premises.
• Prepare and serve cocktails
• Front of House service
• Telephone Skills
• Food Product knowledge
• Beverage product knowledge
• Wine knowledge
• Maintaining effective working relationships
My Food Safety plan encourages your back of the house staff
- To understand the basics of Food Hygiene ,
- The importance of hygiene in a restaurant and the
cause of food borne illness
- Basics temperatures to keep our food safe ,to prevent
bacteria from growing (micro organisms )
- Types of micro organism that cause food borne illness
in a restaurant and how they are transmitted
- Basic cooking temperatures and reheating
temperatures
- Type of hazards that cause foodborne illness
- Potentially Hazardous Foods
- Written Test
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COVER CHARGE/ Calender
Manager's Training
- R1000.00 per employee
Training Days
- Every Mondays
- Starting (11 of January 2010)
- Time
- 900 am – 5 pm
Waitron Trainings
- R100.00 per employee
- Training Days
- Every Tuesdays
- Starting (12 of January 2010)
- Time
- 900am- 200pm
- Dine Safe training R250.00
- Training Days
- Every Wednesdays
- Time 900am- 300pm
- Starting (13 of January 2010)
Dine safe training includes
Pest Control training
Food Hygiene
Trainings done once a month
Barista trainings
Basic First Aid trainings
Starting the month of February
2010
Training material provided
Certificates, name badges
And a manual.
For suggestions and bookings please you are
Welcome to email to the
BOOKINGS
Contact:
Ntando Dube
Tel: 011 705 2054/ 2251
Cell: 073 425 2360
Training Development Manager
training@restaurant.org.za
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REDB - RESTAURANT EMPLOYEE DATABASE
RESTAURANT BENEFITS
Redb is the official staff verification database for the Restaurant
Association of SA and benefits both employee and employer.
Redb was developed for the industry to effectively:
·Verify employees details and employment history
·Manage staff turnover
·Track staff credibility
·Issue employment cards
·Regulate employment in the industry
·Ascertain skills shortages
·Ascertain training needs
·Develop a skills qualification industry specific
·Train unskilled labor prior to entry into the industry
·Lockdown syndicates and crime in the industry.
·Centralize all industry training and qualifications
Registration your employees today via www.redb.co.za at a cost of R24 per employee p.a
Reference checking report levels include the following:
* Employment verification of last place of employment
* Verification of past employment history
* Verification of dates of employment
* Verification of position title held and Last paid salary
* Training courses completed and or qualifications
* Reason for separation
* Recommendation for another position
EMPLOYEE BENEFITS
Centralized system that houses all the needs of the employee
·RASA DEX Employee benefit plan underwritten by LYODDS for R27 pm
including death; disability ;funeral; medical expense emergency medical
transportation.
·Free HR/ Labor advise
·CELL TO CELL HOT LINE for complaints assistance advice & competitions
·Access to Job Availability
·Training of unskilled labor
·Training qualifications for illiterate staff and long service awards
·Free bank account with MTN MOBILE BANKING*
·Training qualifications tiers through RASA training academy
·Silver Star qualifications Universally recognized industry qualification
·Annual Performance Awards
·Access to REDB staff loyalty Programme
·Access to discounted white label goods
·Access to cell phone and air time discounts
RASA EMPLOYEE BENEFIT PLAN - DEX IT
All RASA affiliated restaurateurs can enjoy the dishes from this exclusive and connoisseur menu - abundantly served with peace of mind and happy employees.
All restaurants with full time, part time and casual employees, including waiters, delivery staff, managers and the like.
Work-related accidental injury or death arising from and during employment as a restaurant employee, whether on the premises or while travelling to and from the work place.
MENU
Accidents resulting in: BENEFIT
Death - terminal R 15,000
Death - memorial R 5,000
Permanent total disablement R 100,000
Permanentdisablement % of R 15,000 (maximum benefit) in accordance with the Table of Permanent Disablement
Medicalexpenses All medical expenses in excess of R100 reasonably incurred following the accident for a maximum of 52 weeks from the date of accident or R 10,000 whichever the less. (We reserve the right to nominate the supplier of medical treatment)
Emergency Medical Transportation The reasonable costs of an ambulance to transport the injured restaurant employee to the closest hospital/emergency medical facility, in the case of an
emergency, following the accident. The cover is limited per incident to the amount of R2,500
Costper person
R 25, 00 per employee per month on a certificate policy
Contact Ntando Dube on 011 705 2054 or e-mail training@restaurant.org.za
We also proudly thank our Sponsors for providing product Display for our stand at the Hostex Show from the 15th to the 18th of March 2009
- Ciro Beverage Solutions
The RASA Team proudly thanks you for your kindness and support to the Association under the courtesy of Ntando Dube 011 705 2054
All our members are welcome to support, participate and kindly assist us with sponsorship on the next training dates of skills upliftment.
Our goal for the Restaurant Industry is to achieve skills shortages, Upgrade professionalism, represent and promote the industry, gear up top quality service for 2010.
We are the Voice!!!
For bookings and suggestions contact Ntando Dube on 011 705 2054 / training@restaurant.org.za
Improve your waitron skills, find professionalism for the industry.
Food safety training at Kedar Spa in the Country |
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INDIAN RESTAURANT IN ILLOVO
I am opening a new Indian restaurant in Illovo and am looking for staff. Specifically Indian chefs specialising in North South and Tandoori cuisine. They can contact me on thava1@global.co.za (Philippe Frydman)
SMALL COFFEE SHOP IN UMHLANGA ABOUT TO CLOSE
3 staff members need to find employment. The one girl is a cook, another is a cappuccino maker / front end lady and the third is a trained waitron.
wendy@restaurant.org.za
PLACEMENT OF WAITORS, ENGLISH AND AFRIKAANS SPEAKING.
Westrand area. Please email all cv's to augustogrill@absamail.co.za or fax to 086 592 6128.
RESTAURANT WITH POTENTIAl
Firstly I am looking for a good chef, preferably young person just out of catering school can work late hours, must
Be able to do grills and pizza's and manage a small kitchen, when things pick-Up I will cut them in with a profit share on the kitchen profits (this will Be based on performance).
Second, a possible partnership with someone that is in the business to come in with a small cash injection and take over the complete management of the place.
The restaurant has potential, it is nicely equipped with all the necessary stuff, cold room, gas pizza oven, bartender cater for 50 people on one sitting.It is in a convenience montclair mall that has a pick & pay, mr price, clicks, three of the major banks and many small outlets.
Eating places, nando's, chicken licken, Kentucky and wimpy.
JUNIOR CHEFS AND JUNIOR MANAGERS WANTED
Omesh Deeplall
Trendz Cocktail Lounge
011 8521898
RESTAURANT MANAGER POSITION AVAILABLE IMMEDIATELY.
Must have experience working both front of house and with stocks and staff management.
Salary is more than the going rate.
Located in Links field area and own transport is essential.
Very up market trendy combination of sit down restaurant and take out.
Must be fluent in english.
Please send cv to markmivami@gmail.com
CATERING SCHOOL TEACHER
Working 20hrs a week (Monday - Friday),
Own transport, Certificate from a technical school or training college
for catering, Start beginning of February 2009.
Knowledge of English and one venecular language
Contact - Sister Josepha on 011 447 2115 / fax 011 442 0119 / email lwanga@lantic.net
MANAGER
New Indian Restaurant in Illovo seeks:
A flexible white male,
a Manager with restaurant experience minimum of 5years.
Salary Negotiable.
ADMINISTRATION
Person with administration skills required for RASA:
Please send CV to wendy@restaurant.org.za
RESTAURANT STAFF
4X Kitchen managers [ R7k – R10k]- Pretoria / Johannesburg
4 X Restaurants Manager [R6k plus incentives] – Johannesburg
1X GM required for a busy country lodge in Polokwane
1x cook requied to prepare light meals for business people in the surrounding areas a small coffee shop in a Church in Umhlanga, Durban
1 X Chef African Peninsula Restaurant
1X Chef / kitchen manager required in Parys
I have a little restaurant and bar in the northern Drakensberg over looking the Tugela river.I would like to know if you know of anybody looking for a job? Looking for a single Women must have some experience.
4 X Hostesses Required in Pretoria
Chefs required for Pretoria area [R5k – R9k]
Please send your CV to gustav@in-vent.co.za
MANAGER / MANAGERESS
An established Seafood Restaurant situated on the Bushmans River in
the Eastern Cape has a vacancy available for a dynamic person to the
fill the position of Manager/Manageress. The successful applicant
must have experience within the restaurant or Food and Beverage
Industry. Duties and responsibilities will include the day to day
running of the business, stock control, payroll, Food and Beverage
orders, basic bookkeeping and quality control.
For Further information please contact Tim on 046 648 2192 or email timsandbar@gmail.com
CHEF
A chef is required for an up market restaurant in the south of Johannesburg. Our menu caters for both eastern and western.
Contact Omesh Deeplall from Trendz Cocktail Lounge on 011 8521898
HEAD CHEF
Head Chef required for a high quality Ala Carte Restaurant in Pretoria
The Role: This is a Head Chef’s position that requires a candidate to organise and manage the staff in the Restaurant in order to maintain the current standards and begin to push the business forward. As Head Chef you will be responsible for the whole kitchen operation including the busy catering department as well as having financial and stock responsibility for the restaurant.
Requirements: This role requires an experienced (minimum of three years) Head Chef who is capable of developing a team of specialist kitchen staff and should have a proven track record of increasing standards in quality places during past work experiences. Candidates should have had a track record of stable careers.
Benefits Include: Meals on Duty,
Uniform Provided,
Group Benefits.
Salary: Highly Negotiable
Effective date: Immediately
If you are interested in this position please send your CV to rakategp@tiscali.co.za or call us on 012 8083717 or 0741026544.
Submit your CV to RASA, send a copy to cv@restaurant.org.za
Do you want to post a classified here?
Please mail Wendy - wendy@restaurant.org.za
Zahara Rawiee resume ( admin position in a restaurant or a bar in Pretoria
or Joburg.)
Philippe
Versatile business development specialist with a solid executive chef background. Special
expertise in establishing and developing new projects within the hospitality/catering
industry is looking for a new position within Africa. Available immediately
please contact Philippe on 083 449 5833
or frydman@global.co.za.
Thank you
TRAINING PROVIDERS
GAUTENG
Academy of Food & Beverage Management
www.afb.switch2swift.co.za
Tel: 011 485 4540
Cell: 082 565 8374
Les Sutcliffe
les@switch2swift.co.za
South West Gauteng College
www.swgc.co.za
Tel: 011 760 1538
Fax: 011 763 5937
Analise Laas
analise@swgc.co.za
HTA School of Culinary Arts
www.htatraining.co.za
Tel: 011 285 0937
Fax: 011 285 0939
Stephen Billingham
stephen@htatrain.co.za
Damelin Centurion
www.damelin.co.za
Tel: 012 665 4824
Fax: 086 673 9064
June Petersen
junep@damelin.co.za
Damelin Boksburg
www.damelin.co.za
Tel: 011 823 3790
Fax: 011 826 1545
Ina van Deventer -
ianv@damelin.co.za
Capital Hotel School & Training Academy
www.capitalhotelschool.co.za
Tel: 012 430 5539
Fax: 012 430 6497
Ronel Bezuidenhout
thechs@mweb.co.za
Saxon School of Pastry
www.sugarchoc.com
Tel: 011 292 6000
Fax: 011 292 6001
Nicolas van der Walt
nicolasw@saxon.co.za
University of Johannesburg
Tel: 011 406 2035
Fax: 011 406 2083
Andre Mynhart
andrmynh@twr.ac.za
Swiss Hotel School
www.swisshotelshcool.co.za
Tel: 011 789 9934
Fax: 011 789 9937
Nick Martin
nsm@swisshotelschool.co.za
Sedibeng College
Tel: (016) 421-1150
Fax: (016) 422-0746
Ann Bornman
ann@sedcol.co.za
Prue Leith College of Food & Wine
www.prueleith.co.za
Tel: 012 654 5203
Fax: 012 660 3246
pleith@global.co.za
International Hotel School
www.hotelschool.co.za
Tel: 011 804 5533
Fax: 011 804 6750
Miems Nel
principaljhb@hotelschool.co.za
Chefs@School
082 820 0705
Karen Claassen
chefs@telkomsa.net
Chef School for Food and Wine
www.satourism.za.net/chefschool
Tel: 011 665 5233
Minnie Brink
chefschool@ebucksmail.com
Capsicum Culinary Studio - Lonehill
www.capsicumcooking.co.za
Tel: 011 467-1446
Fax: 011 467 8544
Sonia Bacon
sales@capsicumcooking.co.za
Capsicum Culinary Studio - Centurion
www.capsicumcooking.co.za
Tel: 012 663 1425
Fax: 012 663 3596
Louise Oldham
Louise@capsicumcooking.co.za
Ingwenya School of Hospitality
www.ingwenya.com
Tel: (011) 659-0644
Fax: (011) 659-0632
Mxolisi Zibi
ish@ingwenya.com
Damelin Eden School (High School)
Tel: 011 791 0228
Fax: 011 792 3820
Jeanette van Staden
 THETA
www.setavoice.co.za
THETA UPDATES
THETA OFO Update Process
THETA OFO Service Provider
List of THETA Learnerships
Information on SDF function (section 1.9 Skills Development Facilitators)
Skills Development and Mandatory Grant Guidelines 2006 - 2007
Minutes of the Chamber Committee Meeting - 13th February 2008
Agenda of the Chamber Committee Meeting - 13th February 2008
Skills development and Training Facilitation
SKILLS DEVELOPMENT AND TRAINING FACILITATION
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